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Website Terms & Conditions
Welcome to UBCustomUmbrellas.com!
Your use of our website is governed by the terms and conditions outlined below. Please read them carefully before making any purchase. By using our website and ordering from us, you acknowledge that you agree to accept these terms and conditions. If you do not agree, please refrain from using our website.
UBCustomUmbrellas.com reserves the right to amend these terms and conditions at any time without prior notice. It is your responsibility to review this page regularly for any updates. Continued use of the website following any changes constitutes your acceptance of those changes.
Purchase Payments
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, as well as debit cards.
All prices are listed in U.S. Dollars (USD). Applicable sales tax will be charged based on your shipping address, if required by law.
Pricing and Availability
Due to the dynamic nature of custom promotional products, prices and availability are subject to change without prior notice.
If the item you ordered is unavailable, we will contact you promptly to inform you about expected restocking timelines. Delivery dates are estimates and depend on factors like proof approval, payment clearance, order quantity, and inventory availability.
Information Requirement
When placing an order, you must provide accurate and complete information, including billing and shipping details.
By submitting your information, you confirm its accuracy and accept responsibility for any additional charges, including applicable taxes, shipping, and handling fees.
Customer-Provided Artwork
By providing us with artwork, you grant UBCustomUmbrellas.com a non-exclusive license to reproduce, modify, or adapt the content to fulfill your order.
You represent and warrant that you have the legal rights to authorize this use.
Pre-Production Artwork Approval
We will send a digital proof of your custom design to the email address provided at checkout.
It is your responsibility to carefully review and approve the proof, including spelling, artwork positioning, colors, and other design elements. Once approved, any mistakes in the final product become the customer’s sole responsibility. UBCustomUmbrellas.com is not liable for errors present in an approved proof.
Defective Merchandise Returns
UBCustomUmbrellas.com stands behind the quality of our products.
If you receive defective merchandise, we offer repair or replacement within 30 days of purchase. Refunds are issued at our discretion. We do not accept returns after 30 days.
Typographical, Image, and Technical Errors
While we strive for 100% accuracy, occasional errors in pricing, descriptions, or availability may occur.
We reserve the right to correct such errors without prior notice. In case of error, we will work with you to resolve the situation fairly.
Limitations of Liability and Warranty Disclaimer
UBCustomUmbrellas.com provides products “as is” and disclaims all warranties, expressed or implied, to the fullest extent permitted by law.
We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, system downtime, or business interruption.
Our maximum liability is limited to the amount paid for the product.
Governing Law
All transactions, disputes, and legal matters related to UBCustomUmbrellas.com shall be governed by the laws of the State of North Carolina, USA.
Any legal proceedings shall be brought exclusively in the courts located within North Carolina, and you hereby consent to such jurisdiction.
Cancellation Policy
Orders may be canceled only before production begins.
UBCustomUmbrellas.com reserves the right to cancel any order due to stock shortages, payment issues, or unforeseen circumstances.
In such cases, a full refund will be provided promptly.
Return Requests
Due to the custom nature of our products, returns are only accepted for defective merchandise.
Products must be returned unused, in original packaging, with all manuals, accessories, and documentation included.
Returns may be subject to a 20% restocking fee. Custom orders are non-returnable unless proven defective.
Use of Trademarks
Logos or trademarks displayed on sample products are for illustration purposes only and do not imply ownership or endorsement by UBCustomUmbrellas.com.
By placing an order, you grant UBCustomUmbrellas.com permission to display your customized products as part of our promotional portfolio unless otherwise agreed in writing.
Proprietary Rights
All content on UBCustomUmbrellas.com, including but not limited to text, graphics, logos, images, and software, is the property of UBCustomUmbrellas.com and protected by U.S. and international copyright laws.
You may not copy, modify, distribute, or exploit any part of the website’s content without express written permission.
Blank Orders
Returns on blank (non-customized) orders are accepted but subject to a 20% restocking fee.
Shipping charges are non-refundable.
Customers must contact customer service for return authorization before sending any items back.
Contact Us
If you have any questions regarding our Terms and Conditions, feel free to reach out:
UB Custom Umbrellas
Phone: +19546072115
Email: info@ubcustomumbrellas.com