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Privacy Policy
At UB Custom Umbrellas, we highly value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website https://ubcustomumbrellas.com.
We may update this Privacy Policy from time to time to enhance your experience and meet compliance standards. Please review this page periodically.
If you have any questions or concerns regarding this policy, you can contact us at:
Email: info@ubcustomumbrellas.com
Information We Collect
We collect personal information that you provide directly to us when you:
- Place an order
- Register an account
- Contact our customer support
- Subscribe to our newsletters or promotional materials
- Participate in contests, surveys, or promotions
- Leave a comment or review
- Use our live chat support
The information we may collect includes:
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information
- Transaction history
- IP address, browser type, and device information through cookies and web analytics
How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Communicate with you regarding your orders, inquiries, or concerns
- Enhance your shopping experience by personalizing our services
- Inform you about promotions, offers, and updates (you can opt-out anytime)
- Improve website functionality, user experience, and marketing efforts
- Comply with legal obligations and prevent fraudulent activities
Sharing of Information
UB Custom Umbrellas does not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your data with:
- Trusted service providers who assist in payment processing, order fulfillment, and website hosting
- Law enforcement or regulatory agencies if required by law
All partners and service providers are obligated to protect your data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Understand website traffic patterns and user preferences
- Remember your preferences for future visits
- Enhance website performance and security
You can manage cookie settings through your browser. Please note that disabling cookies may affect website functionality.
Data Security
We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information.
Sensitive information (such as credit card numbers) is encrypted during transmission via SSL technology.
Only authorized personnel have access to your personal data for legitimate business needs.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccuracies
- Request deletion of your data (subject to legal and administrative retention requirements)
- Opt-out of marketing communications at any time
To exercise your rights, please contact us at info@ubcustomumbrellas.com.
We may require identity verification to process your request.
Retention of Information
We retain your personal information as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Customer comments, orders, and accounts may be stored indefinitely unless deletion is requested and permitted.
Live Chat and Customer Support
For training and quality assurance purposes, interactions through our live chat may be recorded and monitored to ensure service excellence.